Questions people ask

No. This is the same software that runs on office computers all day long. If it slowed things down, companies would not put up with it. It is usually lighter than whatever you have now.

No. We can see whether your devices are protected and whether something nasty got blocked. We cannot see your photos, your messages, your documents, or your browsing.

Email us and we will let it through. It is the thing people write in about most — usually a game or an old program — and it takes us a minute to sort out.

Yes, and a lot of people do exactly that. Pick a plan with three devices or more and put them wherever you like. They do not have to be at your address.

Usually yes, and we will talk you through it. Two of these programs on one computer fight each other and you end up worse off than before.

Email us and we will help you work out what happened and what to do next. We are honest about this on the why it matters page — nothing catches everything.

No. If you can open an email and click a link, you can do this. That is genuinely the whole setup.

Send us an email. No phone call, no hold music, nobody trying to talk you out of it. It stops at the end of the month.